At ALIOOK, we respect your privacy and are committed to protecting your personal information. Whether you are purchasing creative lifestyle products, sourcing professional beauty consumables, or contacting us for wholesale and business cooperation, we aim to handle your information responsibly, transparently, and securely.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
Contact Information: Name, email address, telephone number, and other details you provide when contacting us.
Order Information: Billing and shipping addresses, purchased products, order history, and transaction-related details.
Business Inquiry Information: Company name, business contact details, product requirements, and wholesale or OEM/ODM inquiry information.
Technical Information: IP address, browser type, device information, website activity, and cookie-related data, where applicable.
Please provide only the information necessary to process your order or inquiry.
2. How We Use Your Information
ALIOOK may use your information to:
Process and manage orders, payments, shipping, and customer service requests.
Respond to product inquiries, wholesale quotations, and business cooperation proposals.
Provide order updates and important service notifications.
Improve website performance, product presentation, and customer experience.
Detect suspicious activity, prevent fraud, and protect our website.
Meet applicable legal, tax, accounting, and regulatory obligations.
We do not use your information for unrelated purposes without an appropriate legal basis or consent where required.
3. Payment Security
We take payment security seriously. Where payments are processed through third-party payment providers, payment information is handled in accordance with the relevant provider’s systems and policies.
ALIOOK does not ask customers to disclose their account passwords or full payment-card details through ordinary email or customer-service messages.
Please ensure that you are using the official ALIOOK website and verify payment instructions before completing a transaction.
4. How We Protect Your Information
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, website security tools, secure data transmission where supported, and appropriate procedures for handling customer information.
No website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore encourage users to protect their account credentials and use secure devices and networks.
5. Sharing of Information
We do not sell personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
Payment processors and payment service providers.
Shipping companies, logistics providers, and customs-related service partners.
Website hosting, technical support, security, and analytics providers.
Professional advisers or public authorities where disclosure is required by law or is otherwise legally permitted.
Such information should be limited to what is reasonably necessary for the relevant purpose. Service providers may process information under their own privacy terms and applicable legal obligations.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve performance.
You can manage cookies through your browser settings and, where available, our website’s cookie preference controls. Disabling certain cookies may affect some website features.
Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.
7. International Data Transfers
As ALIOOK serves customers and business partners in different markets, information may be processed or transferred across national borders where necessary to provide our services.
Where applicable, we take appropriate steps to ensure that international transfers comply with relevant data protection requirements.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this statement, including order fulfillment, customer support, recordkeeping, dispute resolution, and compliance with legal obligations.
Retention periods may vary depending on the type of information and applicable law.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion or restriction of certain information.
Object to certain processing or withdraw consent where processing is based on consent.
Request a copy of eligible information in a portable format.
Lodge a complaint with the relevant data protection authority.
To submit a privacy-related request, please contact us using the details below. We may need to verify your identity before responding.
10. Third-Party Websites
Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and security practices.
ALIOOK is not responsible for the privacy practices of third-party websites. Please review their policies before providing personal information.
11. Children’s Privacy
Our website and services are not intended to knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.
12. Updates to This Statement
We may update this Privacy & Security Statement to reflect changes in our business operations, website features, service providers, or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about this statement or wish to make a privacy-related request, please contact:
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