{"id":4663,"date":"2024-03-18T15:53:08","date_gmt":"2024-03-18T15:53:08","guid":{"rendered":"https:\/\/aliook.com\/?page_id=4663"},"modified":"2025-12-26T22:48:39","modified_gmt":"2025-12-26T14:48:39","slug":"faqs","status":"publish","type":"page","link":"https:\/\/aliook.com\/pt\/faqs\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4663\" class=\"elementor elementor-4663\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3773d7 e-flex e-con-boxed e-con e-parent\" data-id=\"f3773d7\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d12c058 e-flex e-con-boxed e-con e-child\" data-id=\"d12c058\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b38f23 elementor-align-center elementor-widget elementor-widget-etheme_advanced_headline\" data-id=\"2b38f23\" data-element_type=\"widget\" data-widget_type=\"etheme_advanced_headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        \n        <div class=\"etheme-a-h-wrapper\">\n        \n            \n\t\t\t\n        <h2 class=\"etheme-advanced-headline etheme-advanced-headline-mask\">\n\n            Aliook | Centro de Perguntas Frequentes\n        <\/h2>\n\t\t\n                    \n        <\/div>\n        \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-402568e elementor-widget elementor-widget-toggle\" data-id=\"402568e\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-toggle{text-align:left}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6721\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-6721\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Que tipo de plataforma de compras \u00e9 essa?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6721\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-6721\"><p>\u00a0 \u00a0 \u00a0 \u00a0 O Aliook Mall fornece principalmente produtos criativos, exclusivos, modernos e inovadores para usu\u00e1rios de todo o mundo. O objetivo aqui \u00e9: n\u00e3o buscar a quantidade de produtos, mas buscar a qualidade, e eles devem ter pelo menos uma das quatro caracter\u00edsticas de criatividade, exclusividade, moda e novidade.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6722\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-6722\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Como os produtos aqui s\u00e3o diferentes de outros shoppings de marca, como a Amazon?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6722\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-6722\"><p>\u00a0 \u00a0 \u00a0 \u00a0A maioria dos produtos \u00e9 projetada por nossa empresa e co-projetada por nossa empresa. Os produtos lan\u00e7ados atendem a pelo menos um dos seguintes crit\u00e9rios: criatividade, exclusividade, moda e novidade. Os produtos existentes s\u00e3o cuidadosamente fabricados e selecionados antes de serem lan\u00e7ados. Ao contr\u00e1rio de outras plataformas, como a Amazon, h\u00e1 muitos produtos com qualidade irregular e falta de uma sensa\u00e7\u00e3o refrescante.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6723\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-6723\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quais moedas s\u00e3o aceitas?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6723\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-6723\"><p>\u00a0 \u00a0 \u00a0 \u00a0O Aliook \u00e9 compat\u00edvel com as principais moedas, como d\u00f3lar americano, euro, libra, d\u00f3lar canadense, iene japon\u00eas, d\u00f3lar de Hong Kong, d\u00f3lar australiano, RMB, franco su\u00ed\u00e7o, coroa dinamarquesa, coroa norueguesa, d\u00f3lar da Nova Zel\u00e2ndia, coroa sueca, d\u00f3lar de Cingapura, rand sul-africano etc.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6724\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-6724\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Se \u00e9 compat\u00edvel com pagamento por cart\u00e3o de cr\u00e9dito e paypal<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6724\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-6724\"><p>\u00a0 \u00a0 \u00a0 Atualmente, oferecemos suporte a cart\u00f5es de cr\u00e9dito\/cart\u00f5es banc\u00e1rios locais, servi\u00e7os banc\u00e1rios on-line europeus, carteiras locais europeias e pagamentos TT tradicionais. Entre em contato com o site oficial antes de fazer qualquer pagamento. Qual m\u00e9todo de pagamento deve ser usado? Whatsapp: +86 133 6569 1403, E-mail: goshop@aliook.com<br \/>\u00a0 \u00a0 \u00a0 Devido \u00e0 particularidade de alguns produtos, o PAYPAL n\u00e3o oferece suporte ou os controla rigorosamente. O ALIOOK Mall ainda n\u00e3o adotou os canais de pagamento do PAYPAL. Usamos principalmente contas comerciais abertas por nossa empresa nos principais pa\u00edses do mundo. Essa conta pode basicamente abranger usu\u00e1rios de todos os pa\u00edses do mundo para pagamentos de compras.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6725\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-6725\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Como enviar pedidos e fazer o check-out<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6725\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-6725\"><p><div style=\"width: 1170px;\" class=\"wp-video\"><!--[if lt IE 9]><script>document.createElement('video');<\/script><![endif]-->\n<video class=\"wp-video-shortcode\" id=\"video-4663-1\" width=\"1170\" height=\"658\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/aliook.com\/wp-content\/uploads\/2024\/05\/How-to-select-products-and-submit-orders_ev.mp4?_=1\" \/><a href=\"https:\/\/aliook.com\/wp-content\/uploads\/2024\/05\/How-to-select-products-and-submit-orders_ev.mp4\">https:\/\/aliook.com\/wp-content\/uploads\/2024\/05\/How-to-select-products-and-submit-orders_ev.mp4<\/a><\/video><\/div><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6726\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-6726\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Como rastrear a log\u00edstica de meus produtos<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6726\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-6726\"><p><div style=\"width: 1170px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-4663-2\" width=\"1170\" height=\"658\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/aliook.com\/wp-content\/uploads\/2024\/05\/How-to-track-parcel-logistics.mp4?_=2\" \/><a href=\"https:\/\/aliook.com\/wp-content\/uploads\/2024\/05\/How-to-track-parcel-logistics.mp4\">https:\/\/aliook.com\/wp-content\/uploads\/2024\/05\/How-to-track-parcel-logistics.mp4<\/a><\/video><\/div><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6727\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-6727\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">O envio \u00e9 gratuito e qual \u00e9 o tempo de log\u00edstica?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6727\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-6727\"><p>\u00a0 \u00a0 \u00a0 \u00a0Todos os produtos da plataforma s\u00e3o enviados gratuitamente para todos os pa\u00edses do mundo (pa\u00edses e regi\u00f5es muito remotos podem aumentar as taxas de entrega adequadamente com base em produtos espec\u00edficos). A grande maioria dos produtos \u00e9 enviada por via a\u00e9rea, e alguns produtos s\u00e3o enviados por via mar\u00edtima. O tempo espec\u00edfico de log\u00edstica e o tempo de chegada variam de pa\u00eds para pa\u00eds. Ap\u00f3s a compra, o senhor pode fazer login no seu e-mail registrado e no n\u00famero da waybill para acompanhar o status da log\u00edstica em tempo real.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6728\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-6728\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Depois de receber a mercadoria, se ela estiver danificada, posso obter um reembolso ou devolu\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6728\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-6728\"><p>Caso ocorra o problema descrito no t\u00edtulo, consulte nossa se\u00e7\u00e3o de devolu\u00e7\u00f5es e<span style=\"text-decoration: underline;\"><a href=\"https:\/\/aliook.com\/pt\/refund-return-policy\/\"><strong> Pol\u00edtica de reembolso<\/strong><\/a>.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6729\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-6729\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Como escrever o endere\u00e7o de entrega quando o senhor vem de um pa\u00eds que n\u00e3o fala ingl\u00eas?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6729\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-6729\"><p>\u00a0 \u00a0 \u00a0 Se o senhor for um cliente de um pa\u00eds que n\u00e3o fala ingl\u00eas, o formato das informa\u00e7\u00f5es de entrega em<strong> [FATURAMENTO E ENVIO].<\/strong> n\u00e3o pode refletir com precis\u00e3o os detalhes de entrega do senhor. O senhor tamb\u00e9m pode preencher suas informa\u00e7\u00f5es detalhadas de entrega em <strong>[Notas de pedido].<\/strong> abaixo da p\u00e1gina de preenchimento de endere\u00e7o, na ordem de: 1-nome, 2-telefone, 3-email, 4-endere\u00e7o, 5-c\u00f3digo postal, 6-cidade, 7-pa\u00eds, e n\u00e3o se esque\u00e7a de nos enviar um e-mail para nos informar que as informa\u00e7\u00f5es de entrega s\u00e3o baseadas nisso.<br \/>\u00a0 \u00a0 \u00a0 Se o senhor puder preencher com precis\u00e3o suas informa\u00e7\u00f5es de entrega no <strong>[FATURAMENTO E ENVIO].<\/strong> coluna por meio da tradu\u00e7\u00e3o, recomenda-se que o senhor a preencha aqui primeiro e ignore <strong>[Notas de pedido].<\/strong>. Se houver alguma instru\u00e7\u00e3o especial adicional, \u00e9 melhor anotar no<strong> [Notas de pedido].<\/strong>.<br \/>\u00a0 \u00a0 \u00a0 Para pa\u00edses que n\u00e3o falam ingl\u00eas, as informa\u00e7\u00f5es de entrega devem ser preenchidas de acordo com o idioma nativo. Em outras palavras, se o senhor for de pa\u00edses que n\u00e3o falam ingl\u00eas, como Espanha, Jap\u00e3o ou Fran\u00e7a, preencha as informa\u00e7\u00f5es de entrega em seu idioma local.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-67210\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-67210\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Ap\u00f3s a conclus\u00e3o do pagamento, quais tarefas a plataforma precisa processar em seguida e o que o cliente precisa fazer?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-67210\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-67210\"><p>\u00a0 \u00a0 \u00a0 Ap\u00f3s a conclus\u00e3o do pagamento, se for um m\u00e9todo de pagamento local, ele geralmente ser\u00e1 creditado imediatamente ou dentro de 24 horas. Se o cliente pagou para a conta global do ALIOOK, por envolver a realidade da liquida\u00e7\u00e3o financeira internacional, o tempo de pagamento \u00e9 relativamente longo, geralmente dentro de 72 horas. Depende do andamento do processamento de cada banco. Pode ser adiado durante os feriados. O senhor deve estar ciente disso.<\/p><p>\u00a0 \u00a0 \u00a0 Depois que o cliente concluir o pagamento, a plataforma confirmar\u00e1 que o pagamento foi recebido e providenciar\u00e1 imediatamente o envio da log\u00edstica internacional. Ao mesmo tempo, ela atualizar\u00e1 o n\u00famero do pedido de log\u00edstica no site oficial e enviar\u00e1 as informa\u00e7\u00f5es de compra e o n\u00famero do pedido de log\u00edstica por e-mail ao comprador o mais r\u00e1pido poss\u00edvel. Portanto, o endere\u00e7o de e-mail do comprador deve estar correto e o senhor deve prestar aten\u00e7\u00e3o se o e-mail ser\u00e1 movido para a coluna de caixa de correio de spam.<\/p><p>\u00a0 \u00a0 \u00a0Ap\u00f3s receber as informa\u00e7\u00f5es, o comprador acompanhar\u00e1 o transporte do item no site oficial <span style=\"text-decoration: underline;\"><a href=\"https:\/\/aliook.com\/pt\/track-order\/\"><strong>[TRACK ORDER].<\/strong><\/a><\/span> de acordo com a log\u00edstica <strong>C\u00d3DIGO E IDENTIFICA\u00c7\u00c3O DE RASTREAMENTO<\/strong> fornecido no e-mail, at\u00e9 que o recebimento seja confirmado.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-67211\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-67211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Como usar c\u00f3digos de cupom<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-67211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-67211\"><p>\u00a0 \u00a0 \u00a0 \u00a0Se o comprador n\u00e3o puder usar <strong>[Pagamento Wechat].<\/strong> Para concluir o pagamento, o comprador precisa usar o c\u00f3digo de cupom para concluir o envio das informa\u00e7\u00f5es do pedido.<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0Usu\u00e1rios de pagamentos que n\u00e3o sejam do Wechat Payment, ao fazer o check-out, digitem o c\u00f3digo oficial <strong>c\u00f3digo de cupom<\/strong> <strong>[888999]<\/strong>e, em seguida, clique em <strong>[ORDEM DO PALCO].<\/strong> para enviar as informa\u00e7\u00f5es de recibo, informa\u00e7\u00f5es do produto etc. para a plataforma e, em seguida, entrar em contato com a equipe oficial para concluir o pagamento.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Aliook | FAQ Center What kind of shopping platform is this? \u00a0 \u00a0 \u00a0 \u00a0 Aliook Mall mainly provides creative, unique, fashionable and novel products to users around the world. The purpose here is: not to pursue the&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"folder":[],"_links":{"self":[{"href":"https:\/\/aliook.com\/pt\/wp-json\/wp\/v2\/pages\/4663"}],"collection":[{"href":"https:\/\/aliook.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aliook.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aliook.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aliook.com\/pt\/wp-json\/wp\/v2\/comments?post=4663"}],"version-history":[{"count":73,"href":"https:\/\/aliook.com\/pt\/wp-json\/wp\/v2\/pages\/4663\/revisions"}],"predecessor-version":[{"id":7891,"href":"https:\/\/aliook.com\/pt\/wp-json\/wp\/v2\/pages\/4663\/revisions\/7891"}],"wp:attachment":[{"href":"https:\/\/aliook.com\/pt\/wp-json\/wp\/v2\/media?parent=4663"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/aliook.com\/pt\/wp-json\/wp\/v2\/folder?post=4663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}